It's always interesting to hear the American perspective on warranties and such things, and (as an aside) it was with amusement that one contributor to the Openmoko community list stated that a warranty on the FreeRunner (the mobile phone at the centre of that community) was redundant because he had insurance which apparently covered failure of electronic devices [1]. I guess insurance companies are more generous in the USA.
Anyway, it's nice to see that you prevailed in the matter even though the other side will now mess you around, presumably get you on some debt recovery list, and try a bunch of other unethical stuff. If you want to get the word out, I'd also suggest telling The Register and perhaps The Inquirer about the matter - it may seem like a small story in the wider scheme of big industry and political events, but they've reported matters of lesser interest to the public, and there's a potentially growing legal paper trail to follow.
[1] http://lists.openmoko.org/piperm...une/
019861.html
Thanks Paul - I'll try The Register and Inquirer. Dabs are not small, so it is possible that some publicity for the case might curtail further 'unethical' ploys.
It sucks when companies try to screw people over, doubly so when they do it to their own customers. Congrats on the judgment, and I hope you beat their scam!
Well done Michael for sticking with it. You have a genuine need to get your laptop fixed, but in the process, by holding dabs to account, you are also helping consumers in general, i.e. any other consumer they might try to screw over in the future.
I have bought from dabs in the past, but I will not do so again. As my grandfather used to say, don't buy from a person if you don't know where they live!
"I half suspect that they only want to issue me an invoice so that they can sell 'the debt' to a debt collector. If it ever goes to court they wouldn't have a leg to stand on."
You could inform the company in writing that you are treating their communication as extortion because they have no reasonable cause to demand monies from you to recover a default judgement against them and that you will file a written police complaint against the company if they threaten you again. Note that your risk is damage to your personal credit rating by the debt collection agency (for non-payment of raised invoice), even if a legal claim isn't filed against you. Therefore, you may conclude that returning the goods and moving on is pragmatic...
They never sent me the invoice in the end - I think I complained loudly enough which was the goal. 
Hello i am suing HP for the same reason, but i really have no idea what should i write in the letter of action vs the retailer in order to warn them i am going to file a small claim if they don t comply with my legal rights to get a full refund....
What should i write???
If u can help me plz....
this is my email : francescoubaldo@hotmail.com
An other angry consumer
Commenting by HaloScan
