Talk to the Goat
Dropping in from blog explosion to say: I thought things were run a lot better up there in Canada. I guess incompetence and bad business is an international phenomenon! Glad you finally got everything moved, despite the high cost.
Now if you had had a pleasant experience, what would have been left to write about? heh heh
That is incredible. I'm stunned. Only 80% of their fleet was pulled from the road? My sidekick says they should be called "U-crap, U-excuse for a company", U-pathetic piece of rattrap with axles, or "U-shitbucket" These highly appropriate names and others like them are interchangeable after you sign the contract that allows them to give junk disguised as trucks to innocent people. All I can hear in the background as I'm trying to type this is "We hates them, we hates them . . ."
Cal
There was a news few months ago where a family moved from Alberta to BC (I think?) and rented a U-haul.
Apparently the U-haul got stolen one night and when they got it back most things were removed from the truck. U-haul wanted them to pay the entire amount and the late fee.
I'll lend you my van next time.
This is why I don't move--for fear of renting a deathtrap for a truck.
We had horrid U-haul drop off experiences too... The yellow pages ad sent us to a red herring in the 'hood outside Halifax. The shop was actually miles down the road at what looked like an abandoned biker bar... fun times!
I'm guessing we won't be seeing your smiling face in the next U-Haul commercial. Nothing like good customer service. I'm glad you made it safely. Moving sucks!
Holy crap! My blood was boiling just reading this. Do be sure to print out a copy and send it to the BBB, the newspaper, the Ontario ombudsmen and anyone else relevant you can think of. Ftttttt!!!
Oh yeah. Personally, I'd be going for a full refund on what you paid to rent the truck.
If you rearrange the letters in U-haul you get Ulahu, which is the slovakian word for stupid-fuckers-should-be-run-down-and-beaten-with-
the-clot-eats-and-strangling-seatbelts.
Trust me.
I love when I read something that makes me laugh so hard I snort. I only laugh because I've had similar dealings with them; although not as bad as yours (lucky you). We did the delay, the night driving, the pick up/drop off issues, mechanical problems... but no trailer. I think you should make it a point to send out chain email (of any kind) and include 'interactions with uhaul shall befall thee' as one of the consequences of not passing it on to 87.4 of your closest friends. Glad you made it in those special 'clot eats'....ew.
What a nightmare! Although I am happy you and Jason made it there in one peice and the injuries you sustained will heal. Point taken on U-Haul. I will spread the word far and wide. 
3T
U-Haul is an off-shoot of Satan Enterprises, LLC. Between the shimmy-ing axles, the sprung seats, stinky apholstery and 200 decibel brakes, I was ready to sign away my soul just to GIVE BACK THE TRUCK when the move was done.
Glad you made it ok-- happy re-nesting!
I never....ever...want to move...thank you ever so much for telling me your experiences. I shall live in this town for ever out of fear of those u-haulistic beasts.
EF.
Oh Jay, slamming U-haul never gets old... I'm just delighted that you made it out of the experience alive!
Being inconvenienced is a given....Death, certainly a possibly whenever U-haul is involved.
Oy vey. No wonder I only go with professional movers now! Glad you two made it safe and sound, in spite of the death trap and bungling idiots. Gads.
yes, its a fact... they do suck big ass dick...
it cost us 1500 to move up here, and the damn thing broke down twice and had to be replaced, yes, moving every thing from one truch to another two times...
anyway, hello my pretty!
Here I'll add another...
U-Haul can suck my left tit.
(Not surprisingly, my feelings are not fond for them, either.)
If it makes you feel any better, I will be moving from FL to CT in the next couple of months and now I know NOT to use U-HAUL. Thats a lot of money that they don't get from me.
Thanks for the warning
That's horrible, Jay.
Man, U-Haul really thinks they can do all kinds of shit, eh?
I will be renting from someone else, to show my support for you!
Bastards.
J
Ah Jay, what is it with fucking trucks this week, aye? The first one had a U-Haul trailer - maybe the rot had affected the yellow truck and leached through the seat of the driver's pants to give him a nasty rash that finally ate into his attitude... U-Haul suck, U-Haul suck, U-Haul suck... and I hope U-Haul-Suck give you all your money back AND the same again ontop. And No fucking U-Haul vouchers OK?
i just left (what i considered to be) a funny yet empathetic comment regarding u-haul (also with mention of the barenaked ladies) and haloscan ate it. so pbbbth haloscan.
and since noone will ever read it, trust me jay, it was both hilarious and inspiring - just like your post 
That's just aweful. I'm not a big fan of U-Haul either. But to have to put up with that kind of crap? I'd be calling every person in the U-Haul corporate directory and demanding my money back.
damn bastards!
i'd give them hell.
wtf??????
i'd be filing a formal complaint, in writing and looking for a full refund.
Please tell me you're sending this in an email to their corporate office? Looks like I'll never be renting from U-Hell.
I never used U-Haul. I've used U-Brother before though. Wow, I don;t know how much I will spend when I move all my crap back to America in the future.
OMG! I don't know what to say. I'm stunned. Hope your time in the new city goes much better than the move there!
Sorry you had such a crap experience... moving is tough enough without the added stress of marginal (at best) equipment.
I think we used 'Penske' last time, the truck was a fuel beast, but it was clean and fairly new.
Glad to hear you're safe and your stuff all made it with you!
What craptastic asshats.
oh my! i can rent a truck which can load all my belongings and get about 3 big, muscled guys to load, drive to new destination and unload my belongings for half the price here! maybe less. sorry to hear about your bad u-haul experience.
I would like to retract my comment and mimic Queen of Ass: What craptastic asshats.
Kelly, you were a gem all on your own my dear!
Glad to hear that you managed your move and both of you are still in one piece! Er...two pieces.....oh, whatever
That is sad
It's been a day, and U-haul still sucks...
BTW - you are sooooo much more than a spacer.... Not that I'll ever live that one down mind you...
Have a good one in TO.. Hope you get a chance to meet Jorge, he's a great guy.
Cheers
I have a feeling that Jorge does not exist; that he's just a hoax my friend Katy is perpetrating against me because she's awfully bored in these last months of her pregnancy. Yup, that's what I think.
U Haul does suck!
A friend of mine works for a storage company that rents Uhauls out on the side. They hate uhaul. They are not renewing their UHaul contract when it expires shortly.
Check it:
A couple of months ago a couple here in BC rented a Uhaul to move within the province. They had their Uhaul full of their beloved belongings as well, and went inside a retaurant for some grub.
After their meal they come out, the Uhaul is GONE. g.o.n.e. That would suck ass. There's not much that would such ass more than having every singing one of your belongings with the exception of hte clothes on your back stolen.
There is one thing though that would put the icing on the cake...the truck would be found a month or so later with most of hteir belongings in it (the stuff htat mattered, pictures etc, the expensive stuff was gone). They got a phone call from Uhaul, the truck was found 6 or so hours from their home, and Uhaul told them IF THEY DONT PICK IT UP WITHIN 3 HOURS THEY WILL BE CHARGED LATE FINES!
Yeah. That made the news. And so, my friends storage company is dropping their contract.
They definitely need to get on your Friday Fuckfest list.
Oh my gosh, I just laughed so hard reading that because I have had similar problems with U Haul and am thinking that they should change their name to U Pay Out the Ass for A Big Stupid Noisy Truck... or maybe that is too long, and they really should just go out of business. I share hatred of U Haul. We should start a support group.
That's the part of being a poor ass student and only have like, 200 dollars worth of stuff.
DOn'T LOOK BEHIND THE CURTAIN!
Um. Welcome to Toronto...?
Ouch, so sorry to read that you have had the kind of experience with U-Haul that is unfortunatley all too common. I too received a death trap when I moved from Tulsa to Kansas City and went through similar hell. For a business that has been around for so long you would think that they'd have figured out how to work efficiently and be customer friendly by now. Of course when you have a fairly large piece of the moving truck pie I guess you can afford to let customer service slide. Its sad and sours the whole moving experience.
I think, as a rule, you should never trust a business that substitutes the word You for the letter U. All U Can Eat, U Brew, U2--it's all bad news.
P.S. Search terms at the end: awesomet.
Holy crap! I read about u-haul's fleet of broken down shit boxes, but this is amazing. U-haul is shit.
LMAO at your searchterms at the end!
I have had many harrowing experiences with U haul. Many years ago, my brother-in-law and his wife moved and they didn't tell him it would be a manual transmission truck. So he came back and got me becuase I was the only one who could drive stick. Hehehe. That sounds dirty, but it isn't. An unitended double entendre. LOL
Well I had to drive this old clunker and i swear you needed to be a body builder to to change gears.
Glad you finally made it in one (well really two) pieces.
Hope you are settling in ok.
Did anyone search for UHAUL? Cause starting on the fourth link down on google, everything's complaints. Looks like you weren't the only ones. Thanks for the heads up.
I Hop you send this directly to the main office of U-Haul - you may get some of your money back. in fact, demand it! can't hurt. glad you arrived safely in spite of all that shit. and by the way you are a terrific writer.
glad you made it through the move at least. I hadn't had problems with the truck with uhaul, but I did find their whole system truly fucked. I had to get someone to drive me to the suburbs to pick up the damn truck just so I can move down a few blocks away downtown. you'd think they'd direct me to the uhaul up the street, but nope, damn uhaul said i had to go to fucking scarborough. why? because I didn't call the bloody location directly and booked it through their 1-800 line. like wtf?!
I have also heard terrible terrible things about Uhaul. More along the lines of using kittens to grease their axles though.
But you still love each other - and isn't that the most important thing after surviving a move?! ugh, moving.
I HATE Uhaul! When we wanted to pick up the truck we had reserved 3 weeks earlier they told us they didn't have it. BUT we could drive 3 hours to go pick it up in another town and then drive 3 hours back. RRRRRRRRR I hate them I hate them I hate them.
wow.
I hope you printed this up and really mailed it to them. I would threaten to sue them for that layer of skin you lost.
That's just ubernasty Yuck.
just wanted to let u all know that all this bitching about uhaul wont help.. you see.. i run a uhaul center.. a 1.8 million dollar a year uhaul.. and we dont have problems like the ones described here.. my trucks are clean, and run very well.. get scheduled maintainence, and are even vacuumed, swept mopped cleaned and shined before EVERY rental... cross town or cross country. we have a 97.1% satisfaction rating, and a 112% efficiancy rating.. you are getting screwed by these small shitty ma and pa, "JOES SHITTY USED CARS (and uhaul rentals)" types of places that cant clean there own asses let alone a fucking truck.. dont let one bad experince for one person poison the oppinjons of others.. every business, product or whatever has its hate group. walmart, kmart, firestone tires, etc.. they all do.. and just because your mothers cousins girlfriends brother in law/baby daddy had a water pump go out in the middle of bum fuck egypt doesnt it make it my fault cause i work for the same company 15 years later in a town 3000 miles away... thats bullshit...
thats all for now..........................
Actually, I do blame you, and if we ever meet in a dark alley, you'd better watch out.
I already emaild you aboput putting a link on my site so am just repeating myself. Welcome to Toronto.
My wife and I are planning a move one day to the east Coast and at this point I am considering BUYING a Cubevan or truck as it seems both cheaper and SAFER than renting a U-Haul!!
Or we may buy an RV and tow a trailer. Well, we most likely WILL get the RV as we have to take our 3 daughters down but are working on the "MOVE" part! So either the trailer or a truck and I fly back here to get it. Um, bloody tangents!!
Moving sucks. We only plan to do it once. Screw U-Haul!!
The Denarchist.
I'm a Uhaul dealer, and unlike the other UHaulian, I will say everything is probably true, and more so. I have been a dealer for over 10 years and have been in the nationwide top 10 on numerous occasions, and I can say without fear of contradiction that UHaul doesn't care about customer service. I will spare you the horror stories, but everything listed here is not even a scrap of a fragment of the abuses I have personally seen.
The bottom line is A) Every year there are several times more people who need to move than there are trucks or trailers available, B) UHaul is basically a family owned business (think more like the mafia, not the local grocery) incorporated in a state where we literally own enough lawyers, judges and senators (yes, including him) that C) we can afford to kill off a signifigant portion of our customers every year because D) there are enough people who have no other choice that we make money.
This sounds cold, but it's how it works.
Have a nice day.
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