Kami, we do live our lives in a strange parallel universe. My HP died yesterday and then came back to life. But the difference is that when I called HP they acknowledged the problem and are sending me a new one. HP is listening. It took Dell about a year to "get it" -- I predict that HP have a different response in 6 months.
kdpaine | Homepage | 02.20.08 - 10:43 am | #

Hi Kami

Lets get the power thing fixed....give me a call or drop me an email.

KD, glad HP is listening, once you called them. If I could have helped you I would have a week ago when I read about it on your blog.
RichardatDELL | Homepage | 02.20.08 - 11:25 am | #

Thanks Richard! A Dell Online Community Outreach Liaison named Brad just sent me an e-mail to resolve the issue. These guys are quick. I will let you know how it progresses.

Katie; I am glad that HP is resolving your issue. Since my computer was out of warranty when this occurred, I imagine I wouldn't have gotten any resolution.

I certainly haven't heard from HP yet about this. I don't think that I will hold my breath waiting either.

I hope HP will "get on the boat" but Dell has made changed at the institutional level. I can support that kind of change.
Kami Huyse | Homepage | 02.20.08 - 3:12 pm | #