Tell me what you really think.
A downfall of a supply & demand economy, I suppose. If Randy had more competition he'd provide more customer service.
Stay warm!
-G
Yes, this is strange. They should at least have a voice message saying they're full up, or something.
Guys like Randy need to be taught a lesson on how to treat customers - or even potential customers, but they are clueless, usually. I don't think you need assertiveness training; just call others until you get a good response.
So you call Randy, leave a message and tell him you're getting a 'quote' from another company.
He'll assume you want an entirely new system- so he'll call back.
When he does, apologize profusely- but hey, you had to go with someone else, because they called back- it's cold and you couldn't wait forever.
That will have him eating mac and cheese for week.
Commenting by HaloScan
