"Sometimes it's real important to act on customer complaints. Other times you risk alienating the customers you really want by making adjustments for the ones you don't."

Adam,
So true. Your blog never ceases to impress me; you provide some really valuable insight. And on top of the fact that it's an educational read, it's just plain fun to follow your progress.
Anthony | 06.28.07 - 3:34 pm | #

Thanks Anthony, I really appreciate you reading...and of course I think we've got a great future collaborating on projects together
Adam | Homepage | 06.29.07 - 3:01 pm | #