Hi Mark, sorry you're having trouble with your MT install -- I'm happy to put you in touch with the right folks on our team if you still need help getting started. We're doing a lot of work to try to make this process easier, but until it's as easy as it should be, feel free to contact me any time at anil@sixapart.com or call my mobile phone at 646-541-5843 and we'll get you set up.
Anil | Homepage | 10.24.06 - 5:09 pm | #

Hi Anil,
Thanks for following up; I appreciate it.
I sent another email today (to actual people whose contact info I managed to dig up) and was contacted. If, for whatever reason, this doesn't pan out, I'll ping you.
thanks again.
Mark
Mark Crofton | Homepage | 10.24.06 - 7:08 pm | #

Update:

Response from Six Apart has been great. Sarah in their support org has been answering my questons. Ginevra, an account manager, took the time to speak with me on the phone.
We're going to go ahead and buy some more licenses. Support will be by creating a ticket online and email; that will be fine.

Thanks to Sarah, Ginevra and Anil!
Mark Crofton | Homepage | 10.27.06 - 3:03 pm | #