I worked with an insurance agency for a year, and we regularly had to sit on top of insurance companies to get stuff done, from approving policies to paying claims.
My boss (the actual agent) was the most supreme ass I've ever met, but he was a great insurance agent because of it. He wasn't afraid of making a total jerk of himself to the insurance companies to service his clients.
What I've learned from him: hound them. Make them say the exact words you want them to say, then send them an email getting confirmation of what was said. Get everything in writing of some kind. Get everyone's names as well as their supervisor's names and insist, again as assily as possible (with the biggest degree of a sense of entitlement you can manage) on speaking to the supervisor if/when something doesn't happen as quickly as you could possibly dream it could happen.
If that fails, write a letter detailing what you've been through, include copies of emails proving it, and copy the letter to every person you've spoken to at the company as well as to their managers, the president of the company, and the insurance commissioner.
Usually hounding people works by itself, though it requires a lot of chutzpah to let yourself have that degree of assiness.
Best of luck - I'm sorry to hear it's been such an ordeal.
Commenting by HaloScan
