Ah, it's good to hear from you again.
Well nice to see a new post here anyway and that things are progressing for you-- even if slowly. We are getting a lot of smoke up here from the California fires and not sure if it's coming up the valley or the coast. Is it impacting you too? Sure a lot of awful ones and I saw this afternoon that it's causing Big Sur to be evacuated next
Guerrilla blogging!
Oh, Robin, what an annoying hassle. Thank goodness for free wi-fi! I don't know how FC blogs all those photos via dial-up, either.
Hang in there, it will get better!
I know how he does it ... he's crazy.
Sometimes I imagine what PF would be like on Highspeed anything and I get all twittery inside.
Glad to hear from you two again. I hope things settle out pretty soon for you.
Nice frog by the way!
WI-FI rocks and love the photo! I have been wondering about ATT myself!
welcome back R and R! good to hear from you. lovely tree frog!
Ain't WiFi just grand? It's so.. scif
Loitering in parking lots is plain weird. Oh well it's the coop parking lot. How very organic.
It sure has taken on a new and updated look since I last saw it.
So glad you got YOUR stuff. There's nothing like having YOUR OWN stuff!
Is the finnish type sauna place still in Arcata?
Hang in there.
Later,
Jsk
i've only heard of the coop via the world-famous arcata eye police log. now i know it is real! and has wi-fi!
all this should be sorted out in a week or so, right? wishing you the best.
The internet is a richer place because of your return.It will help correct the bad karma produced by all of my lousy posts.
What Phil said. Miss you guys.
You could use this classic complaint letter as a template. It's long, but definitely worth a read and should provide a familiar chuckle or two...
I quote from a not-so-recent inter-office email received:
"(This a copy of a complaint letter that was actually received by NTL.)
Dear Cretins,
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.
During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.
My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my testi*les for a few minutes - an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.
Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ... a total of six weeks after I had requested it, and begun to pay for it. I estimate that the downtime of your internet servers is roughly 35%... these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.
I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back), that no telephone line is available (and someone will call me back), that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman.... and several o
To continue...
"(and then been redirected to the irritating Scottish robot woman.... and several other variations on this theme.
Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music. Forgive me, therefore, if I continue.
I thought BT were sh*t, that they had attained the holy piss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there?
How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of bastards you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - wankers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.
Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver
- any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.
I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you, and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.
Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of tw*ts,
Yours psychotically
John Doe"
It's cool to see how much life can be found in so barren a place as a parking lot. It truly is incorrigible.
So is are y'all on fire yet? Or is that staying away from you so far?
Great picture of the tree frog. It reminds me of the southeast. Stay safe out there driving around in fire country. And all internet, cable, and phone companies suck. Can't live them, can't live without them.
Hi friends! Just thought I'd sneak a peek at these comments on our dial-up at home. I'm so glad I did. That letter thingfish23 posted is absolutely priceless. I may have to copy it, make a few changes, and send to some worthy people.
We are glad to report that we haven't be affected by the fires up here. Only one evening the sky was smoky, and the sun was a glowing orange ball as it set in the haze.
We thought the frog was pretty cute, and well camouflaged in the foliage.
we can share similar stories about att, i know it. they missed a total of 3 appts. when we moved service. 3! it was so insane it was nearly humorous. sorry you are dealing with the now-renowned ineptitude. aren't mergers great?
best wishes, kids.
I consider that letter to be an inspirational wellspring for some of my very own rantings. Glad you enjoyed it, and I trust it brought a smile to you and roger.
Love,
tf23
A friend only had a cell phone and thus couldn't get email at home. She's just taking the big leap and getting a new Mac with wireless. But rather than shell out $60/month (the apparent minimum where she lives) for DSL, she's keeping her cell phone and just popping over to a store that offers free wifi when she needs to get or send email.
As for the frog, it is so heartening to see life, real life, happening in the margins of the places we've paved over. It's just waiting for its chance to return....
Uh, duh! You saw the frog in the marsh. You had wifi in the parking lot. Okay, I retract the above comment and will now go get the coffee that's waiting for me downstairs.
thingfish's rendering of the complaint is priceless...I hate ATT for their shoddy service, and getting Comcast to intall our t.v. and computer service was a joke of the highest cosmic order.
Here, let me just bend over a little further.....
Glad, always, to get communications from youse guys.
ribbet! ribbet! Wonderful to get a little green froggie message from you. And bah, humbug to telecommunications companies. They drive me to rages that aren't good for my blood pressure and a prize to the person who can ever talk to the same CSR more than once. They are like shifting sands in a 3rd world country. Hope you get up to speed shortly and happy independence day.
Thank goodness for rcata Co-op having the wi-fi. It's sad that companies don't seem to care what type of service they give their customers. Once upon a time, they worried. I guess they figure they have plenty of customers. I'm sorry that you had to go through all that with them.
I had to call At&T last week about a dsl problem and was so happily surprised to get a human quickly. She was pleasant and helped me each step of the way. I'm still in shock.
Hopefully you'll have better luck in the future.
Moving is always such an upheaval! How cool that they let you use their wifi.
And I just love the pic of the froggie.
I was just talking to hubbie the other day about customer service, and how as the economy gets worse so does CS - less people there to answer phones, less money available to give out freebies for apologies.
Same with restaurants:
less customers = less waitresses = worse service from being overloaded and less tips because money's tight all over.
good to "see" you (and the adorable frog.)
hope all goes smoothly from now on.
A feast of greens, that frog picture... Lovely.
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