Hello,
I found your blog through Antonia Zerbisias' blog and I fell for the link.
I must admit that I'm an increasing contented Telus customer. I've been a Telus Mobility customer for roughly two years and I have nothing but praise for the service. After being grossly mistreated by other carriers, I am glad that Telus suckered me in with a free handset.
Nonetheless, I look forward to reading about your experiences.
Hello,
I found your blog through Antonia Zerbisias' blog and I fell for the link.
I must admit that I'm an increasing contented Telus customer. I've been a Telus Mobility customer for roughly two years and I have nothing but praise for the service. After being grossly mistreated by other carriers, I am glad that Telus suckered me in with a free handset.
Nonetheless, I look forward to reading about your experiences.
I guess I should email Antonia and thank her. I feel a little bad because I criticized her for not having a "comments" feature on her new blog. It's not her fault, though. I think she runs a fantastic column and I read it regularly.
Telus mobility's management structure is, as I understand, separate from the Telus land-line and DSL internet management stucture. So, my url name "telusimmobility" is a bit of a misnomer in that I will not be really discussing the cell-phone service at all.
My advice -- don't assume that you will be treated the same way if you go with Telus as your local land carrier or DSL service.
I'm glad to know at least one person (and maybe more, thanks to Antonia) will be reading my posts. My story with Telus is quite...well...unbelievable.
I guess I should email Antonia and thank her. I feel a little bad because I criticized her for not having a "comments" feature on her new blog. It's not her fault, though. I think she runs a fantastic column and I read it regularly.
Telus mobility's management structure is, as I understand, separate from the Telus land-line and DSL internet management stucture. So, my url name "telusimmobility" is a bit of a misnomer in that I will not be really discussing the cell-phone service at all.
My advice -- don't assume that you will be treated the same way if you go with Telus as your local land carrier or DSL service.
I'm glad to know at least one person (and maybe more, thanks to Antonia) will be reading my posts. My story with Telus is quite...well...unbelievable.
It sounds like we've had a somewhat similar experience with Telus. I'm in the process of leaving telus behind forever after a brutal recent experience with them - see my post here for more details (and links to earlier posts on the same subject):
http://tinyurl.com/capsp
It sounds like we've had a somewhat similar experience with Telus. I'm in the process of leaving telus behind forever after a brutal recent experience with them - see my post here for more details (and links to earlier posts on the same subject):
http://tinyurl.com/capsp
For U of A readers deciding on an ISP you should check out bob's unofficial "ISP's to get to the U of A" page. Bob writes Note, if telus changed their stuff so they actually had a high speed peering arrangement with us for their customers (like shaw does) Their rating here would probably be Excellent. As it is, they do their level best to screw the University, and by extension, you the student, so you shouldn't support them until they fix the peering issue. Ask them why they don't before you switch to shaw...
For U of A readers deciding on an ISP you should check out bob's unofficial "ISP's to get to the U of A" page. Bob writes Note, if telus changed their stuff so they actually had a high speed peering arrangement with us for their customers (like shaw does) Their rating here would probably be Excellent. As it is, they do their level best to screw the University, and by extension, you the student, so you shouldn't support them until they fix the peering issue. Ask them why they don't before you switch to shaw...
I HATE TELUS SOOOOO MUCH!!
I have done accounts payable for a few different businesses in the past and am now doing it again for an engineering company. If there's one thing and only ONE thing that makes my job difficult it is Telus. I am excellent at my job, but as soon as I need to call Telus to resolve an issue my temper flares.
Today, for example I had to call because the fools in their payment application department didn't understand the difference between a positive and a negative amount. So this error adds up to 74 FUKIN cents!! I spent 37 minutes on hold after going through that automated BlTCH for 12 minutes and NEVER spoke to anyone. At one point I was waiting for an operator when I was popped into a menu asking me to enter the 4 digit extension of the person I wanted to talk to.. I DON'T KNOW THESE PEOPLE PERSONALLY YOU IDIOTS!! so I just waited and it popped me over to a live person who wanted to know what I needed, and what province I was calling from. I told her and bang! I'm in the automated system right back where I started. Now after pressing 0 incessantly I'm on hold for another ??? minutes... I manage to stay and listen to that assanign music until I had to take a PISS and left the damn phone!! Of course when I came back (I pee fast) the line was dead. Now I have resolved nothing and managed to waste about $25 in my time over 74 g0d damn cents!~!~! Issue still not resolved but blood pressure much higher, thanks.
I've learned through doing accounts payable that the only way to resolve any issue for a business account is to find out who your specific account representative is. This in itself can be extremely difficult being as the automated BlTCH can't tell you and I don't have an hour to wait and get a person. If you do manage to get one NEVER call the 310-2255 number again. Bunch of useless tlts. The average home-user however: my only advice is to switch to cell-phone only usage. Get a good long distance plan like Primus and tell the @sses at Telus how it feels to be left hanging.
I HATE TELUS SOOOOO MUCH!!
I have done accounts payable for a few different businesses in the past and am now doing it again for an engineering company. If there's one thing and only ONE thing that makes my job difficult it is Telus. I am excellent at my job, but as soon as I need to call Telus to resolve an issue my temper flares.
Today, for example I had to call because the fools in their payment application department didn't understand the difference between a positive and a negative amount. So this error adds up to 74 FUKIN cents!! I spent 37 minutes on hold after going through that automated BlTCH for 12 minutes and NEVER spoke to anyone. At one point I was waiting for an operator when I was popped into a menu asking me to enter the 4 digit extension of the person I wanted to talk to.. I DON'T KNOW THESE PEOPLE PERSONALLY YOU IDIOTS!! so I just waited and it popped me over to a live person who wanted to know what I needed, and what province I was calling from. I told her and bang! I'm in the automated system right back where I started. Now after pressing 0 incessantly I'm on hold for another ??? minutes... I manage to stay and listen to that assanign music until I had to take a PISS and left the damn phone!! Of course when I came back (I pee fast) the line was dead. Now I have resolved nothing and managed to waste about $25 in my time over 74 g0d damn cents!~!~! Issue still not resolved but blood pressure much higher, thanks.
I've learned through doing accounts payable that the only way to resolve any issue for a business account is to find out who your specific account representative is. This in itself can be extremely difficult being as the automated BlTCH can't tell you and I don't have an hour to wait and get a person. If you do manage to get one NEVER call the 310-2255 number again. Bunch of useless tlts. The average home-user however: my only advice is to switch to cell-phone only usage. Get a good long distance plan like Primus and tell the @sses at Telus how it feels to be left hanging.
I lost my service and tried relentlusly for 3 days to contact someone at Telus that could provide the service to repair my internet and phone. I was driven to frustration byt the circular automated answering service. Even when I hit "0" and actually got a real person they would talk down at me as if I was speaking in tounges. I fianally gave up and decided to cancell my internet and phone service with Telus. Then the frustration esculasted as the service reps not only misled me but openly lied to me about what was happenng.
In alast ditch effort I spoke to a rep who belittled me over the phone and said your service is cancelled but we will send you a final bill for the equipment you have, i was told the bill would be $128.12 but when they received the ADSL I would be refunded $105.09 ( they lied again) I went to the post office and sent the equipment back to Telus. Then I received another bill for $128.12 less 25.83 for service to Jul. 29/07 when the service was lost on JUL 20/07 and no credit for the returned equipment. Now Telus is constantly hasseling me the $102.29 and adding on late charges every month.
There must be a class action lawsuit against Telus somewhere, I WANT TO JOIN THIS LAWSUIT>
they are evil. every time one calls telus you will hear 'we are experiencing higher than expected call volume', ive heard it every time ive had to call, say 4 times in the past year, how can they 'not expect' the volume? they are run by idiots, take some of the profits and up the wages and hire more call center people! also, they run a digital company, ever wonder why they won't bill that way? they round up every call like its analog. make a call of 1 minute 1 second, thats 2 minutes of your plan. death to telus. i will definately switch because on top of all this, when something goes wrong good luck with their customer service. i got a new phone on my old number now it wont accept texts, k fair enough, but i cant get through to customer service getting a busy signal after holding for minutes 3 times in a row and the email option says theyll read it in 48 to 72 hours... what a joke!
Just a quick note about my experience with Telus yesterday. It was at one of my clients' who had just moved and couldn't understand why her phone and Internet wouldn't yet work even though Telus had "hooked them up" on the previous Friday. My client called on her BlackBerry and went through the CSR hell to get to a real person, then handed the phone to me because she couldn't understand the operator: between the very strong Eastern Canada (?) accent and the horrible phone line, I could only catch every other word. She passed me onto "Technical Support", but his line/accent weren't much better.
The best part: the hold music was the Sam Roberts song "Where Have All the Good People Gone?" :-D
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