Here's my quick thoughts on the state of health care.
It seems to me that the complaints people are having with the quality of care are likely related to the patient no longer being the primary customer of health care, at least in most cases. Instead the primary customer, the one who pays the bills, has become the Insurance Companies or HMO's that directly pay the hospitol/doctor for services provided. The hospitol is primarily repsonsible for meeting the HMO's needs, no longer the patients. That doesn't mean patients are not paying for the bill, or paying more for the cost of those services, but just that HMO's are gathering up health care payments and then paying for the patient.
Anyway, to me this is a great example of what happens when an organization forgets whose needs it should be serving, namely the patient in this case. Doctors can't bill for "Ah Ah's", but they can bill for tests, and therefore that might be part of the reason why Dr's may not be listening as well as they could be. We as a society also set ourselves up in part of this type of system by demanding a medical/technical diagnosis and solution to our dis-eases, when often times our dis-ease may be caused by some deeper non-medically cureable ill.
Anyway,what's happening in healthcare is a great example of how servant leadership concepts are not being applied.
Commenting by HaloScan
