Simply said the force which modern businesses face is shareholder requirements. A person with equity to invest in a "business" usually only does it for the purpose of getting a return (profit). Generally, the higher the profit...the better. Businesses only have so many options to maximize profit...not all are what you would classify as being done for the "common good." The so called socially responsible funds some people invest in...really don't make much of a difference...recent studies indicate responsible investing would make the best returns possible and invest the profits in efficient causes that can make a difference.
In this world, customers are willing to pay for real service that effectively resolves one or more of their needs. Too often what we receive as service is not effective or could be referred to as "duck service." Servant-led organizations inspire employee trust and commitment to real company values. Such organizations encourage employee flexibility with you and I the customer in ways that meet our customer needs, while serving mutual corporate objectives. Reference Ritz Carleton that offers employees the authority to immediately meet customer needs within certain parameters. You and I are drawn to companies that exercise that flexibility in meeting mutual needs. This is also profitable for the companies involved.
Commenting by HaloScan
