Wonko`s World
Send them a letter billing them for your time, and each time the screw up do the same.
I wonder how many people reading your blog who may have ordered a book from Books direct wont now?
Can I have that five quid back?
I wonder how many people in those situations give in.
Gareth, it's in the post. 
Kev, I told them last time that I'd sue them if they didn;t leave me alone so I will. I need to do a DPA request first for copies of correspondence, etc. as Mrs Sane has this habit of throwing away letters.
Versus, a lot of people probably would probably give up but I've eaten people like this for breakfast before. I used to be a debt collector and I was damn good at my job. These people just pale in comparison - the training they get nowadays is awful. I learnt a lot of debt, insolvency and banking law which has proved very useful. 
And the moral of the tale?
Never order from mail-order book (or record/CD) companies.
There's no such thing as free books (CDs etc).
Good luck sorting it out...
Avoid 'World Books' and 'The History Guild' and 'Britannia Music' at all costs......
Evil weevils who send out threatening letters at the drop of a hat.....
With the History Guild, they sent me a load of books that I didn't ask for. When they demanded money for them, I said "no way" - because I hadn't ordered them. They said they'd send some heavies round to collect - I threatened them with harrassment, found out where the directors lived and sent them personal letters - threatening them with legal action.
It finally came to a running commentary with some twat on the phone - and it went something like this - "i've put the books on a tray.... and now I'm putting them in the oven.... and now I'm selecting the right regulo for incineration of unwanted junk....... and now I'm about to light the oven".....
The guy cracked - and said could I send them back. I said I couldn't actually do that unless they paid me to wrap them up.....
Eventually a man from a courier firm turned up with a big bag to put all the books in. He asked if he could come in to package them properly..... I said "No" as the History Guild hadn't paid me for the use of my premises.
He traipsed off to package them in his van. I almost said "Now git orf moi laaand"....
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