Wonder if they will refund you the money you sent a year ago and inform you that you had no coverage for a year, which would then jack the rates up when you go to someone else. What a bunch of idiots. I got another bill for Dad last year from WE energies. Now mind you I have sent them his death certificate twice now and he's been gone since 2002!
I work in the Customer Experience Department at American Family Insurance and just came across your blog. Most importantly, I am very sorry about your mother’s passing last year. But I am also sorry for our handling of your mother’s insurance situation. It is clear that we did not make a difficult time for you any easier. Learning about situations like yours is important because it helps us get better. We value your candor and would like to hear more about your experience with us. If you’re up for a conversation and willing to chat with me directly, please contact me at your earliest convenience.
Commenting by HaloScan
